Privacy Notice

Personal data we collect

• Account data — name, business name, email address, mobile phone, login credentials and role (carrier, dispatcher, driver, broker).
• Compliance and verification data — MC/DOT numbers, operating authority and insurance documents, W-9s, driver license and medical card images, and identity-verification results returned by our verification provider.
• Operational data — loads, assignments, status updates, bills of lading, proofs of delivery, photos, and driver location updates shared while a trip is active.
• Community board data — listings, bids and messages you post.
• Support data — messages, appeals and attachments you send us.
• Technical data — IP address, device and browser identifiers, authentication events, password-reset events and usage/telemetry logs.

Why we use it, and our legal basis

• Creating and administering your account, and providing dispatch, tracking and document features — performance of a contract.
• Verifying identity, authority and insurance, and issuing verification badges — contract performance and legitimate interests in a trustworthy marketplace.
• Security, fraud prevention, abuse and rate-limit protection, and audit logging — legitimate interests and, where applicable, legal obligation.
• Customer support and dispute handling — contract performance.
• Product improvement and aggregated analytics — legitimate interests.
• Optional marketing emails — consent, withdrawable at any time.

Who we share it with

• Service providers / subprocessors — hosting and database providers, email delivery, identity verification, and support tooling, each acting on our instructions.
• Paddle.com — our Merchant of Record for the sale of portal memberships, subscription management, payments, tax compliance and invoicing.
• Counterparties you choose — a carrier you work for, the dispatcher managing your load, or a broker you were given a private load link for. Broker links only expose the specific load they were issued for.
• Professional advisers — legal, accounting and insurance advisers where needed.
• Authorities — where required by law or to protect rights and safety.

We do not sell personal data.

Retention

Account and compliance records are kept while your account is active and for up to seven years afterwards where needed for legal, tax, insurance or dispute purposes. Verification images are kept only as long as needed to support the badge and any appeal. Security and audit logs are kept for up to 24 months. Location updates are retained only for the load they relate to. When data is no longer needed it is deleted or anonymised.

Your rights

Depending on where you live, you may ask us to access, correct, delete, export or restrict your personal data, object to processing based on legitimate interests, or withdraw consent. Email support@strdispatch.com and we will respond within one month. If you are in the UK or EEA you may also complain to your local supervisory authority. Some records must be kept for legal reasons even after an account is closed.

International transfers

We are based in the United States and the service is intended for US use, so personal data is processed in the US. Where data is transferred from the UK or EEA we rely on appropriate safeguards such as Standard Contractual Clauses.

Security

We apply appropriate technical and organisational measures, including encryption in transit and at rest, row-level database access controls, least-privilege access for staff, private document storage, and audit logging of sensitive actions such as password resets and verification decisions.

Cookies

We use strictly necessary cookies and local storage to keep you signed in and to secure the portal; these cannot be switched off. Any analytics cookies are used only to understand aggregate usage, and we do not use advertising cookies. You can clear or block cookies in your browser settings, though the portal will not work without the essential ones.

Contact

STRPS (STR Dispatch) — email support@strdispatch.com. For payment or billing questions, Paddle handles inquiries and refunds for all orders.