Terms & Conditions

1. Acceptance and authority

By creating an account or continuing to use the Service you agree to these terms. If you accept on behalf of a company you confirm you have authority to bind it; if you accept as an individual you confirm you are of legal age. You must provide accurate registration, authority and insurance information and keep it up to date, and you are responsible for keeping your credentials confidential and for all activity under your account.

2. What the Service does

STR Dispatch provides dispatch workflow software: load creation and assignment, driver status and location updates, document exchange (BOL, POD, photos), verification badges, a private load board, and private links that let a broker view only the specific load shared with them. We are a software and dispatch service provider — we are not a motor carrier, freight broker, insurer or employer of drivers, and we do not guarantee freight, rates or payment by any counterparty.

3. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected. You may not reverse engineer, resell, sublicense or redistribute the Service, or circumvent technical or plan limits.

4. Acceptable use

You must not:

• use the Service unlawfully or for fraud, spam or misrepresentation;
• post false authority, insurance, identity or load information, impersonate another party, or double-broker freight;
• infringe anyone's intellectual property or privacy rights;
• interfere with the security or integrity of the Service — malware, probing, credential stuffing, unauthorised scraping or bulk data extraction;
• upload documents or photos you do not have the right to share, or use another member's documents outside the load they were provided for.

5. Verification and member content

Verification badges reflect documents and identity checks reviewed at a point in time; they are not a guarantee of a counterparty's conduct, solvency or compliance, and you remain responsible for your own due diligence. You retain ownership of content you upload and grant us a limited licence to host and process it solely to provide the Service. We may remove or restrict content, refuse listings, and suspend accounts where content appears unlawful, fraudulent or infringing. Rights-holders can request a takedown by emailing support@strdispatch.com; repeat or serious infringers lose access.

6. Intellectual property

We and our licensors retain all rights in the Service, including its software, documentation, design and branding. Nothing in these terms transfers ownership of our intellectual property to you.

7. Service level and warranties

We work to keep the Service available but do not guarantee uninterrupted or error-free performance. Location tracking, document delivery and notifications depend on devices, carriers and third-party networks outside our control. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

8. Dispatch fees and refunds

Joining STR Dispatch is free — there is no membership or subscription. Carriers pay a flat dispatch fee on each load we assign to them, billed either when the load is assigned or when it is delivered, as set on the load. Brokers do not hold accounts and are never billed; they view a load through a private link shared by the carrier or dispatcher. Drivers invited by their carrier are included at no extra cost. Fees are invoiced inside the portal and can be paid by card or bank transfer (ACH) through our payment processor, Stripe. Our Refund Policy applies.

Payments are processed by Stripe. Billing questions and refund requests are handled by STRPS directly at support@strdispatch.com.

9. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the Service at any time. On termination your access ends; you may request an export of your load and document records within 30 days, after which data may be deleted or anonymised subject to the retention periods in our Privacy Notice.

10. Liability

To the extent permitted by law, neither party is liable for indirect, consequential or special damages, including lost profits, lost freight, lost data or loss of goodwill. Our aggregate liability is limited to the fees you paid us in the 12 months before the claim. Nothing excludes liability for fraud, death or personal injury, or any liability that cannot lawfully be excluded. You indemnify us against claims arising from your content, your unlawful or non-compliant use of the Service, or your breach of these terms.

11. General

These terms are governed by the laws of the United States and the state in which STRPS is established, and disputes are subject to the courts of that jurisdiction. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may update these terms and will post the revised version here with a new "last updated" date. Questions: support@strdispatch.com.