Dispatch Fee Refund Policy
Last updated: September 9, 2026
This policy applies to the flat dispatch fees that carriers pay to STRPS on loads assigned through STR Dispatch. Joining the portal is free — there is no membership or subscription to refund. Invited drivers are included with their carrier at no cost.
When a dispatch fee can be refunded
A dispatch fee is charged once per completed load, either when the load is assigned or when it is delivered. If a load is cancelled before pickup, or we are unable to provide the dispatch service you were billed for, you can request a full refund of that load's dispatch fee within 30 days of the charge.
Fees for loads that were picked up and dispatched as agreed are generally not refundable, but we review every request — if something went wrong on our side, we will make it right.
How to request a refund
Email support@strdispatch.com with the load number and invoice details and we will take care of it. Payments are processed by Stripe, and approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.
No subscriptions to cancel
There is no recurring billing. If you stop using the service, you simply stop being assigned loads — any invoices already issued remain due as agreed.
Related policies
See our Terms & Conditions and Privacy Notice.