STRDISPATCH
STRDISPATCH

Trust & safety

Verification & vetting at STR Dispatch

Freight fraud is real: fake authority, altered insurance certificates, double brokering, and payment scams. Here is exactly what we verify, what you are still responsible for verifying yourself, and how our manual review works for drivers, carriers, brokers, and dispatchers.

Start verificationSee the community board

The self-verification warning

The community board is free and unmoderated in real time.

A member being on the board does not mean STR Dispatch has vetted them. Before you move freight or send money, confirm MC/DOT authority on the FMCSA SAFER system, request a certificate of insurance direct from the insurer or agent, verify the phone number and email belong to the company, and never wire money or pay “advance” fees to someone you have not verified.

Verified badges only reflect documents our staff reviewed. They are not a guarantee of performance, solvency, or good faith — treat them as one signal among several.

How manual review works

1. Submit documents
Upload your role checklist on the Verification page — drag and drop, or snap a photo on your phone. Files are stored privately and only reachable through short-lived secure links.
2. Manual staff review
A real person on our team opens every file, checks it against FMCSA records and the details on your account, and either approves it or rejects it with a reason you can act on.
3. Expiry tracking
Licenses, medical cards, insurance, and authority letters carry expiry dates. We flag anything expiring within 30 days and move you back to pending once it lapses.
4. Verified status
When every required item is approved and unexpired you are marked Verified, a badge shows across the portal, and you become eligible to be assigned loads.

Most submissions are reviewed within one business day. If a document is unreadable or does not match your account details, we reject it with a reason so you can resubmit — nothing is deleted silently.

What each role submits

Drivers
  • Driver's license (front and back)
  • Selfie photo matching the license
  • Current medical card
Carriers
  • MC/DOT authority letter
  • Certificate of insurance (active, with expiry)
  • W-9
  • Owner photo ID
Brokers
  • Broker authority
  • Company identity document
  • Contact and billing details
Dispatchers
  • Photo ID
  • Dispatch agreement or letter of authorization
  • Carrier references on request

Ask us to vet someone, or report a scam

Not sure about a company or a person you met on the board? Ask us and we will vet them manually — authority, insurance, identity, and history — and tell you what we found.

Every listing and every member in the portal has a Report button. Reports land in our moderation queue, a human reviews each one, and we can close or remove listings, demand fresh documents, or suspend accounts.

Submit your documentsReport a listing